Privacy policy

1. Who we are

BetterCallDanElectrical ("we", "us", "our") is a sole-trader electrical services business operating across London and the surrounding counties. We are the data controller responsible for your personal data.

Contact details:

2. What information we collect

We collect only the information needed to provide our electrical services and respond to your enquiries. This includes:

• Identification data: name, contact details
• Contact data: phone number, email address, postal address
• Job-related data: property details, electrical issue descriptions, photos you choose to share, work history
• Payment data: we do not store card details directly — payments are processed by third-party providers (e.g. SumUp, bank transfer)
• Technical data: IP address, browser type, device information, pages visited (via our website analytics)
• Communications: records of calls, WhatsApp messages, emails or SMS exchanges with you

3. How we use your information

We use your personal data for these specific purposes:

• To respond to your quote requests, calls, messages and emails
• To provide and invoice for the electrical services you book
• To issue EICR certificates, installation certificates and Part P notifications where applicable
• To comply with our legal obligations (e.g. Part P building regulations notification)
• To provide warranty and after-sales support for 12 months following work completion
• To improve our website and services
• To send you service-related communications (booking confirmations, job updates, certificates)

We do not use your data for unsolicited marketing without your explicit consent, and we never sell your personal information to third parties.

4. Legal basis for processing

Under UK GDPR we must have a lawful basis to process your data. The bases we rely on are:

• Contract: processing is necessary to perform our service contract with you
• Legal obligation: for example, retaining electrical certificates as required by Part P building regulations
• Legitimate interests: to operate, improve and secure our business and respond to enquiries
• Consent: for analytics cookies and any future marketing communications (you can withdraw consent at any time)

5. Who we share data with

We share your data only with the parties strictly necessary to deliver our services:

• Local Building Control / NICEIC / NAPIT — for Part P building regulation notifications, where required
• Local Distribution Network Operators (DNO) — for EV charger and high-load installations requiring DNO notification
• OZEV / DVLA — for EV charger grant applications
• Payment processors — to process card or transfer payments
• HMRC and our accountant — for tax and invoicing records
• Hosting and email providers — Netlify (website hosting), Google or other email providers
• UK insurance providers — only if a claim is made under our public liability insurance

All third parties are required to handle your data securely and only for the specified purpose.

6. How long we keep your data

We retain your data only for as long as necessary:

• Quote enquiries: 12 months from last contact
• Job records and certificates: 6 years (in line with HMRC and Part P retention guidance)
• Invoices and tax records: 6 years (HMRC requirement)
• EICR certificates: 5 years (validity period of the certificate)
• Website analytics: aggregated and anonymised after 14 months

7. Your rights

Under UK GDPR you have the following rights regarding your personal data:

• Right to be informed about how we use your data (this policy)
• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure ("right to be forgotten") — ask us to delete your data, subject to legal retention obligations
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@volt-guard.co.uk. We will respond within 30 days.

8. Cookies

Our website uses essential cookies (required for the site to function) and analytics cookies (only with your consent) to understand how visitors use the site so we can improve it.

For full details please see our Cookie Policy.

9. Data security

We take appropriate technical and organisational measures to protect your personal data, including:

• SSL/HTTPS encryption on our website (Let's Encrypt certificate)
• Password-protected access to all systems holding your data
• Restricted access on a need-to-know basis
• Regular backups of critical job and certificate data
• Use of reputable, GDPR-compliant third-party services

No internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when the policy was last revised. Significant changes will be highlighted on the website or communicated to you directly where appropriate.

11. Contact us

If you have any questions about this Privacy Policy, want to exercise your rights or need to make a complaint, please contact us:

BetterCallDanElectrical

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk · Helpline 0303 123 1113.